Managed Services

Managed compliance, data and systems support. Ongoing. Embedded.

A senior practitioner embedded in your business on a monthly retainer. Predictable cost, consistent expertise, and none of the overhead of a full-time hire.

30+
Sites under management
3
ISO standards maintained
Monthly
Retainer model
What We Cover

Five managed service disciplines.

Each can be engaged separately or combined into an integrated retainer. Most clients start with one or two and expand over time as the relationship develops.

Compliance Managed Services

Ongoing management of your ISO 9001, 14001 and 45001 systems. Covers the full compliance cycle so nothing lapses, slips or gets caught off guard at audit.

  • Audit cycles, corrective actions and management review support
  • Document control and continual improvement
  • Recertification readiness throughout the year
  • Incident investigation and root cause analysis
  • Monthly compliance reporting to leadership

Dashboard Operations and Reporting

Your Power BI dashboards maintained, evolved and run on a monthly cycle. Data pipelines kept healthy, KPIs adjusted as your business changes, and reporting delivered on schedule.

  • Data pipeline maintenance and troubleshooting
  • Monthly KPI reporting cycles
  • Dashboard evolution as business needs change
  • User support and training
  • New data source integration as required

Software Hosting, Support and Development

Ongoing support for custom software built by Equilibrium or inherited from a previous provider. Hosting, updates, bug fixes and feature development on retainer.

  • Hosting and infrastructure management
  • Bug fixing and ongoing support
  • Feature development within monthly hours
  • Security updates and dependency management
  • Performance monitoring and uptime management

Fractional Senior Practitioner

A named senior practitioner embedded in your business for a set number of days per month. Available for leadership meetings, site visits, audits, and whatever your operation needs that month.

  • Two to five days per month, typically
  • Available for senior meetings and board reporting
  • On-site availability across any Australian state
  • Continuity: same person, same context, every month
  • Scales up or down based on business activity

Integrated Managed Services

Compliance, data and systems under one retainer. The most cost-effective option for businesses that need ongoing support across more than one discipline. One invoice, one point of contact, one team that understands your whole operation.

  • ISO and WHS compliance managed in full
  • Monthly dashboard reporting and KPI updates
  • Software support and development hours included
  • Fractional senior practitioner time
  • Coordinated across all service areas with no gaps
Why Managed Services

Not a project. A partnership.

Consulting language sells projects. Managed services language sells contracts. The difference matters for how you budget, how you plan and what you get.

Predictable monthly cost

No surprise invoices, no scope creep. A fixed monthly retainer that covers everything agreed at the start of the engagement.

Senior continuity

The same practitioner every month. They know your systems, your history and your people. No re-briefing, no lost context, no starting over.

Nothing falls through

Audit due dates, document renewals, dashboard pipelines, software updates. We track all of it so you do not have to carry the compliance calendar yourself.

Scales with you

Add disciplines, reduce hours, expand to new sites. The retainer model adapts as your business changes without the friction of new project scopes every time.

Multi-disciplinary in one team

ISO, WHS, data, dashboards and software under one retainer. No coordinating multiple suppliers. One team, one conversation, one bill.

Sensible pricing

No layers of overhead, no junior staff. You pay for senior time on senior work, structured as a monthly engagement that makes sense for a growing business.

How It Works

Starting a managed service engagement.

Most engagements start with a scoped review. Two weeks, no cost, we map what you have and what you need. The retainer is built around that, not a generic package.

01

Scoped Review

We spend two weeks understanding your current systems, gaps and priorities. No cost. No obligation. You get a written summary of what we found and what we recommend.

02

Retainer Design

We build a retainer around your actual needs: which disciplines, how many days per month, what deliverables. Fixed monthly fee, clear scope, no surprises.

03

Embedded and Running

Same practitioner, every month. Quarterly reviews to adjust scope if needed. You have a direct line to someone who knows your business, not a helpdesk.

Free scoped review. Two weeks. No sales pitch.

Tell us what you are trying to manage. A senior practitioner will review your current setup and come back with a clear picture of what support makes sense.

Book your review